Courtney Barton | Insights for Innovation

Hi there! I'm Courtney.

I am a mixed-methods researcher and strategist leveraging both market research and user research techniques over the past 12 years to drive product strategy and innovation for consumer and business products.

I'm currently working as a Senior Director, User Research for the Devices & Services team at NRG.

Scroll down

My background

My work experience includes both agency and client-side roles, specializing in consumer, B2B, and international research within the tech industry.

I bring expertise in informing near-and long-term strategies by leveraging research insights, driving growth, and enabling informed decision-making.

My values

I am curious and value thought diversity. I strive to integrate both human-centered design and systems thinking in my work, and excel in 0-to-1 product spaces.

I seek inclusive environments and embrace the opportunity to support others in their journeys and skill development. I recognize continuous learning and improvement as essential, and I welcome feedback as a catalyst for growth.

My goals

I am energized by opportunities to work with teams where our values align, and I can drive positive change through research leadership and collaboration. Teams need not have established research practices.

I am always looking to learn more, so opportunities to develop new skill domains are welcome - and encouraged!

Where I've helped

My approach

I often say research is only 10% of the job. Below is a high-level view of my process to ensure research effectively serves teams and organizations.

Evaluate organizational structure, values, and operating process - including the role of research and other insights functions

Learn more about my projects